Shipping policy

SHIPPING POLICY

Last updated: 21 October 2026

PROCESSING
We process every order as quickly as possible. You'll receive a confirmation email as soon as your order is placed, and another with your tracking link once it has shipped.

DELIVERY TIMES
Orders are delivered within 5–14 business days of shipping. Business days are Monday to Friday, excluding public holidays. Delivery times are estimates and can occasionally be affected by carrier delays, customs or peak seasons.

TRACKING
Every order includes tracking. If your tracking hasn't updated for a few days, don't worry; this is normal while parcels move between carriers. If you have any concerns, email us and we'll check on it for you.

SHIPPING PROTECTION
Every order includes shipping protection. If your parcel is lost, stolen or arrives damaged, contact us within 30 days of the estimated delivery date and we'll send a replacement or issue a refund.

ADDRESS DETAILS
Please double-check your shipping address at checkout. We can't be responsible for orders delivered to an incorrect address entered at checkout. If you spot a mistake, email us as soon as possible and we'll do our best to update it before your order ships.

CUSTOMS & DUTIES
International orders may be subject to import duties or taxes set by your country. These are the customer's responsibility.

CONTACT
Email: stiflehorse@outlook.com