Privacy policy

PRIVACY POLICY

Last updated: 21 October 2026

This Privacy Policy explains how Stifle collects, uses and protects your personal information when you visit or buy from our website.

1. INFORMATION WE COLLECT
- Information you give us: your name, email address, shipping and billing address, phone number and order details when you make a purchase or contact us.
- Payment information: processed securely by our payment providers. We never see or store your full card details.
- Information collected automatically: your device, browser, IP address, pages viewed and how you interact with our website, collected through cookies and similar technologies.

2. HOW WE USE YOUR INFORMATION
We use your information to:
- process and deliver your orders, and send order and shipping updates
- respond to your questions and provide customer support
- prevent fraud and keep our website secure
- improve our website, products and service
- send marketing emails or messages, but only if you have opted in. You can unsubscribe at any time using the link in any email.
- show you relevant ads on platforms such as Instagram, Facebook and TikTok

3. SHARING YOUR INFORMATION
We only share your information with trusted providers who help us run our business, including:
- Shopify, which hosts our store
- payment processors
- shipping carriers and fulfilment partners
- email and marketing tools
- advertising and analytics platforms such as Meta, TikTok and Google

We never sell your personal information. We may also disclose information if required by law.

4. COOKIES
We use cookies to make our website work, remember your cart, understand how visitors use the site and measure our advertising. You can control or disable cookies in your browser settings, though some parts of the site may not work properly without them.

5. INTERNATIONAL TRANSFERS
Our providers may store and process your information in countries outside your own, including Australia, the United States and Canada. Where required, we rely on appropriate safeguards to protect your information.

6. HOW LONG WE KEEP IT
We keep your information only as long as needed to fulfil your orders, meet our legal, tax and accounting obligations, and resolve any disputes.

7. YOUR RIGHTS
Depending on where you live, you may have the right to access, correct or delete the personal information we hold about you, to object to or restrict how we use it, to receive a copy of it, and to withdraw consent to marketing at any time.

- UK and EU residents have these rights under the UK GDPR and EU GDPR, and may complain to their local data protection authority.
- California residents have rights under the CCPA/CPRA, including the right to know, delete and opt out of the sale or sharing of personal information. We do not sell personal information.
- Australian residents have rights under the Privacy Act 1988 and may complain to the Office of the Australian Information Commissioner (OAIC).

To exercise any of these rights, email stiflehorse@outlook.com. We will respond within the time required by law.

8. CHILDREN
Our website is not intended for children under 16, and we do not knowingly collect their personal information.

9. SECURITY
We take reasonable steps to protect your information, but no method of transmission or storage online is completely secure.

10. CHANGES TO THIS POLICY
We may update this policy from time to time. The latest version will always be posted on this page with the updated date.

11. CONTACT
For any privacy questions or requests, email stiflehorse@outlook.com.