Refund policy

REFUND POLICY

Last updated: 21 October 2026

We want you to love your Stifle brace. Please read this policy before you order.

CHANGE OF MIND
We do not offer refunds or returns for change of mind, including if you no longer want the item, ordered the wrong colour, or found it cheaper elsewhere.

Because our knee braces are worn directly against the body, for hygiene reasons we cannot accept the return of any item that has been opened, tried on or worn.

Customers in the UK and EU: you have a legal right to cancel your order within 14 days of delivery. This right applies only to items that are unopened, unworn and in their original sealed packaging. Once the packaging has been opened, this right no longer applies to hygiene-sensitive items like ours. To cancel, email us within 14 days of delivery; return shipping is at your cost.

SIZE EXCHANGES
If your brace doesn't fit, contact us within 14 days of delivery and we'll help you exchange it for a different size, provided it is unworn and in its original packaging. Return shipping for exchanges is at your cost.

DAMAGED, FAULTY OR INCORRECT ITEMS
If your order arrives damaged, faulty, or isn't what you ordered, we'll make it right with a replacement or a full refund. Please email us within 30 days of delivery with:
- your order number
- a short description of the issue
- clear photos of the item and packaging

Once approved, refunds are issued to your original payment method within 5–10 business days. Your bank may take a few extra days to process it.

Nothing in this policy limits your rights under the consumer laws of your country.

CONTACT
Email: stiflehorse@outlook.com
Please email us before sending anything back. Returns sent without contacting us first cannot be processed.